Refund policy

At Becker-Boutique, your satisfaction comes first. If your purchase does not meet your expectations, you can return it easily and transparently.

Overview of the Return Policy

  • Return period: You have up to 30 days after receiving your order to return one or more items.
  • Conditions: Items must be in perfect condition, unworn, unused, and in the original packaging with all tags and accessories included.
  • Easy process: Our customer service team is available to assist you and guide you step-by-step through the return process.

Return Costs

  • Defective or incorrect item: Return shipping is free if the item was delivered damaged, faulty, or incorrect.
  • Change of mind or wrong size: For returns due to personal reasons (e.g., wrong size or change of mind), the return shipping costs are the customer's responsibility.

No Restocking Fees

We do not charge any restocking fees for returns. As long as your item meets our return conditions, you will receive a full refund of the product price.

How to return an item

  1. Contact us: Send an email to info@becker-boutique.com with your order number and the reason for the return.
  2. Prepare the package: Pack the item securely in the original packaging and include all tags, accessories, and the invoice.
  3. Shipping: Send the package according to the instructions you will receive by email once your return request has been approved.

Refunds

  • Inspection: Once we receive your return, we will check the condition of the item to ensure it meets the return requirements.
  • Refund: After the return is approved, the amount will be refunded to the original payment method. This process usually takes up to 5 business days, depending on your bank or payment provider.

Exchanges

Do you need a different size or color? No problem! Contact our team, and we will help make the exchange as easy as possible.

Non-returnable items

For hygiene and safety reasons, certain items cannot be returned. These products are clearly marked as “non-returnable” on the product page.

Questions?

Visit our Frequently Asked Questions (FAQ) page or contact our customer service.

Customer service hours: Monday to Friday from 9:00 AM to 6:00 PM (CET).
Our team strives to respond to your inquiry within 1–2 business days.

Last updated: March 2026