Article 1 - Definitions

In these General Terms and Conditions, the following definitions apply:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Continuing performance contract: a distance contract relating to a series of products and/or services, for which the delivery and/or purchase obligation is spread over a certain period of time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;

Means of distance communication: means that can be used to conclude a contract without the consumer and the entrepreneur being together in the same place at the same time.

Article 2 - Identity of the Entrepreneur

Website name: Becker-Boutique
Company name: L. Consulting
Address: Albaststraat 49, Almere, 1339 GZ, Netherlands
Email: info@becker-boutique.com
Registration number: 84690445
Tax number: NL003010403B98

Article 3 - Applicability

These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance contract and every order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed, before the distance contract is concluded, that the General Terms and Conditions are available for inspection at the entrepreneur’s business premises and that they will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, the text of these General Terms and Conditions may be provided to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, the consumer will be informed, before the contract is concluded, where the General Terms and Conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.

If, in addition to these General Terms and Conditions, specific product or service conditions apply, paragraphs 2 and 3 shall apply mutatis mutandis, and in the event of conflicting conditions, the consumer may always rely on the provision that is most favorable to them.

If at any time one or more provisions of these General Terms and Conditions are wholly or partially invalid or void, the contract and these General Terms and Conditions shall otherwise remain in force, and the relevant provision shall be replaced immediately by a provision that approximates the intent of the original provision as closely as possible, by mutual agreement.

Situations not covered by these General Terms and Conditions must be assessed “in the spirit” of these General Terms and Conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our General Terms and Conditions must be interpreted “in the spirit” of these General Terms and Conditions.

Article 4 - The Offer

If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If the entrepreneur uses images, these shall be a truthful representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer are not binding on the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed on the consumer’s screen will exactly match the actual colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This includes, in particular:

• the price, excluding customs clearance fees and import VAT. These additional costs are borne by and at the risk of the customer. The postal and/or courier service will apply the special scheme for postal and courier services relating to imports. This scheme applies when goods are imported into the EU destination country, which is the case here. The postal and/or courier service will charge the VAT (possibly together with customs clearance fees) to the recipient of the goods;
  
  
• any shipping costs;
  
  
• the method by which the contract will be concluded and which actions are required for this;
  
  
• whether or not the right of withdrawal applies;
  
  
• the method of payment, delivery, and performance of the contract;
  
  
• the period for accepting the offer or the period within which the entrepreneur guarantees the price;
  
  
• the amount of the tariff for distance communication if the use of the means of distance communication is calculated on a different basis than the basic rate for the used means of communication;
  
  
• whether the contract will be archived after its conclusion and, if so, how it can be consulted by the consumer;
  
  
• the manner in which the consumer, before concluding the contract, can check and, if desired, correct the data they have provided in the context of the contract;
  
  
• any languages other than Dutch in which the contract may be concluded;
  
  
• the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically; and
  
  
• the minimum duration of the distance contract in the event of a continuing performance contract.
  
  

Optional: available sizes, colors, type of materials.

Article 5 - The Contract

Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.

If the consumer has accepted the offer electronically, the entrepreneur will confirm receipt of the acceptance of the offer without delay by electronic means. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

Within the statutory framework, the entrepreneur may inquire whether the consumer can meet their payment obligations, as well as about all those facts and factors relevant for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to conclude the contract, they are entitled to refuse an order or request, stating reasons, or to attach special conditions to its performance.

The entrepreneur will send the following information to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier, together with the product or service:

• the contact address of the entrepreneur’s business location where the consumer can lodge complaints;
  
  

• the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
  
  

• information about warranties and existing after-sales services;
  
  

• the information referred to in Article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer prior to the conclusion of the contract;
  
  

• the conditions for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
  
  

In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.

Each contract is concluded subject to the suspensive condition of sufficient availability of the relevant products.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the contract without giving reasons within a period of 30 days. This cooling-off period begins on the day after the consumer, or a representative previously designated by the consumer and notified to the entrepreneur, has received the product.

During the cooling-off period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises the right of withdrawal, they shall return the product with all delivered accessories and, if reasonably possible, in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 30 days of receiving the product. The consumer should notify this in writing or via email. After the consumer has indicated that they wish to exercise the right of withdrawal, they must return the product within 14 days. The consumer must be able to prove that the goods have been returned in time, for example by means of a proof of shipment.

If, after the expiry of the periods referred to in paragraphs 2 and 3, the consumer has not exercised the right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 - Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the costs of returning the goods shall be borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or that conclusive proof of the complete return can be provided.

Article 8 - Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer’s right of withdrawal for the products described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only possible if the entrepreneur has clearly stated this in the offer, or at least in good time before conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

1. that have been created by the entrepreneur in accordance with the consumer’s specifications;

2. that are clearly of a personal nature;

3. that cannot be returned due to their nature;

4. that can spoil or age rapidly;

5. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

6. for individual newspapers and magazines;

7. for audio and video recordings and computer software whose seal has been broken by the consumer;

8. for hygiene products where the seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

1. relating to accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period;

2. where performance has begun with the express consent of the consumer before the end of the cooling-off period;

3. relating to betting and lotteries.

Article 9 - The Price

During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

By way of derogation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any listed prices are target prices will be stated in the offer.

Price increases within 3 months after conclusion of the contract are only permitted if they result from statutory regulations or provisions.

Price increases from 3 months after conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

1. they result from statutory regulations or provisions; or

2. the consumer is entitled to terminate the contract with effect from the day on which the price increase takes effect.

All prices are subject to printing and typographical errors. No liability will be accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of usability and/or reliability, and the statutory provisions and/or government regulations existing on the date of conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.

Any guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may assert against the entrepreneur under the contract.

Defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The warranty period provided by the entrepreneur corresponds to the factory warranty period. The entrepreneur is never responsible for the ultimate suitability of the products for each individual purpose of the consumer, nor for any advice regarding the use or application of the products.

The warranty shall not apply if:

• the consumer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by third parties;
  
  

• the delivered products have been exposed to abnormal conditions, have otherwise been handled carelessly, or contrary to the instructions of the entrepreneur and/or on the packaging;
  
  

• the defect is wholly or partially the result of regulations which the government has laid down or will lay down regarding the nature or quality of the materials used.
  
  

Article 11 - Delivery and Performance

The entrepreneur will take the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the consumer has provided to the company.

With due observance of what is stated in Article 4 of these General Terms and Conditions, the company will execute accepted orders as quickly as possible, but at the latest within 30 days, unless the consumer has agreed to a longer delivery period. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed of this at the latest 30 days after placing the order. In that case, the consumer has the right to dissolve the contract without costs and the right to possible compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will make every effort to provide a replacement item. At the latest at the time of delivery, it will be clearly and comprehensibly stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 - Continuing Performance Contracts: Duration, Termination, and Renewal

Termination

The consumer may terminate an open-ended contract concluded for the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.

The consumer may terminate a fixed-term contract concluded for the regular supply of products (including electricity) or services at the end of the fixed term, subject to the applicable termination rules and a notice period of no more than one month.

The consumer may terminate the contracts referred to in the preceding paragraphs:

• at any time and not be limited to termination at a specific time or during a specific period;
  
  

• at least in the same way as the contract was concluded;
  
  

• always with the same notice period as that stipulated by the entrepreneur for themselves.
  
  

Renewal

A fixed-term contract for the regular supply of products (including electricity) or services may not be tacitly renewed or extended for a fixed period.

Notwithstanding the previous paragraph, a fixed-term contract for the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a fixed period of no more than three months if the consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.

A fixed-term contract for the regular supply of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month, and a notice period of no more than three months if the contract relates to the regular, but less than monthly, delivery of daily or weekly newspapers and magazines.

A fixed-term introductory subscription for daily or weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will end automatically at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year, with a notice period of no more than one month, unless termination before the end of the agreed duration is not reasonable and fair.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period referred to in Article 6 paragraph 1. In the case of a contract for the provision of a service, this period begins after the consumer has received confirmation of the contract.

The consumer has the duty to report inaccuracies in the provided or stated payment details to the entrepreneur without delay.

If the consumer fails to meet their payment obligation(s), the entrepreneur is entitled, subject to legal restrictions, to charge the consumer reasonable costs that were communicated in advance.

Article 14 - Complaints Procedure

Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 - Disputes

Contracts between the entrepreneur and the consumer to which these General Terms and Conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.

Last updated: November 2025